At Cannes Foods, we aim to provide a smooth and trustworthy shopping experience. This Cancellation & Refund Policy outlines the conditions under which customers may cancel orders or request a refund.

1. Order Cancellation Policy

1.1 Cancellation Before Order is Shipped

You may cancel your order before it has been shipped.

To cancel, contact us immediately:

📩 contact@cannesfoods.in
📩 dausonsunicom@gmail.com

📞 +91 70517 75695
📞 +91 96223 30965

If the order has not been dispatched, we will process a full refund.

1.2 Cancellation After Order is Shipped

Once your order has been shipped, it cannot be cancelled.

You may request a return after receiving the product (as per our Refund & Returns Policy).
Shipping charges for returning the parcel may apply in such cases.

1.3 COD Orders

For Cash on Delivery orders:

Cancellation is allowed before dispatch only.
Refusing the parcel at delivery may result in future COD restrictions.

2. Refund Policy

Refunds are processed only in the following cases:

✔ Damaged, Leaking, or Defective Product

✔ Wrong Product Delivered

✔ Quality Issues (verified by our support team)

✔ Order Cancelled Before Shipping

Refunds are NOT issued for opened, used, or tampered food products.

3. Refund Request Timeline

You must submit a refund request within 48 hours of delivery.

After 48 hours, refund requests will not be accepted.

4. How to Request a Refund

Send us the following details via email or WhatsApp:

Full Name
Order ID
Registered Phone Number
Reason for Refund
Clear Photos/Videos of the Product & Packaging

Email:

📩 contact@cannesfoods.in
📩 dausonsunicom@gmail.com

Phone:

📞 +91 70517 75695
📞 +91 96223 30965

Our support team will verify your request and respond within 24–48 working hours.

5. Refund Method & Time

5.1 Payment Method Refunds

Refunds will be issued to:

The original payment method (UPI/Card/Wallet/Net Banking), OR
Bank transfer (for COD orders)

5.2 Refund Processing Time

5–7 working days after approval
Bank processing times may vary based on your provider

6. Return Pickup for Refund

For products that need to be returned:

Reverse pickup will be arranged (depending on serviceability)
Items must be returned in unused, unopened, and original condition
Products with tampered packaging will not be eligible for refund

If reverse pickup is unavailable in your area, you may be asked to courier the product back. Shipping cost may be reimbursed depending on the case.

7. Non-Refundable & Non-Cancellable Items

Refunds/cancellations will NOT be accepted for:

Opened or used products
Products damaged due to customer mishandling
Clearance or promotional sale items
Orders cancelled after dispatch
Wrong address or missed delivery caused by customer unavailability

8. Delay in Receiving Refund

If you haven’t received your refund:

Check your bank account again
Contact your payment provider
If still not resolved, contact us with your order details

We will help you track the refund status.

9. Contact Us

For any queries regarding order cancellation or refunds:

📩 contact@cannesfoods.in
📩 dausonsunicom@gmail.com

📞 +91 70517 75695
📞 +91 96223 30965

We are here to assist you.